Are you a communicative project manager with experience in stakeholder management? This might be the right assignment for you!
Our client is looking to implement a maturity improvement in the area of Asset Management & Configuration Management. Asset & Config -related Change Management process is also included to cover Asset & Config information maintenance.
Our client want to clarify the target state, available documentation and understanding in every part of the organization of what the expectations are regarding both the process execution, working practices and Service Portal (Service Now, the ITSM platform) usage.
Documentation part will include both common IT process aspect and any additional work instructions and other supplementary documentation needed on IT -level.
Operational part will include ensuring the relevant teams in IT understand the processes, work instructions, tool usage and are able to carry the process execution responsibilities in good manner.
Current maturity of the above-mentioned processes across IT global and country IT service management teams varies from zero to some-what mature. Teams include global Line of Business service management teams as well as local, country or site focused service teams.
Project Manager will plan, drive and track the project, as well as drives / participates actively in project activities and works on deliverables together with the project team.
In addition to the PM, project team is planned to include 2 part-time process resources as well as 3-4 part-time resources from the teams involved with executing the above processes.
Communication, Stakeholder management (building trust, create buy-in, implement lasting change), ITIL, Documentation, Workshop facilitation
Estimated Workload: 100%
Working Language: English/Swedish
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